Technical Support Engineer

Technical Support Engineer

Job Description:

Provide exceptional technical support to customers, partners, and field engineers Respond timely with professional updates to customers via the support system Troubleshoot and resolve customer issues Assist with UAT testing for patch releases Assist with training team members on the products Create and publish articles for Knowledge Base Communicate effectively with Product Management and Engineering regarding defects and enhancement requests Provide on-site support when necessary Ability to work after-hours support when necessary;

Education:

 MBA, B.TECH, M.TECH

Job Responsibilities:

Provide exceptional technical support to customers, partners, and field engineers Respond timely with professional updates to customers via the support system Troubleshoot and resolve customer issues Assist with UAT testing for patch releases Assist with training team members on the products Create and publish articles for Knowledge Base Communicate effectively with Product Management and Engineering regarding defects and enhancement requests Provide on-site support when necessary Ability to work after-hours support when necessary

CTC:

18 - 36 Lacs

Skills:

HTML, PPT, WORDPAD

Experience:

5 - 10 years

No. of Job Openings:

10

Expired Date:

12th June, 2019

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Company: WEBNZA HR SERVICES

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Experience: 5 - 10 years

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