Refund Policy - Webnza

Refund Policy – Webnza

Thank you for choosing Webnza for your IT services, online classes, webinars, and courses. We strive to provide the best service experience, and we understand that there may be instances where a refund request is necessary. Below are our refund policies based on different service categories.

1. Refund Policy for Online Classes, Webinars, and Courses

Webnza offers non-tangible, irrevocable services such as online paid classes, webinars, and courses. Due to the nature of these services, we do not issue refunds once the service has been delivered.

However, if you experience technical issues that prevent you from accessing the service, please contact our support team immediately. Refunds may be considered on a case-by-case basis for verified technical difficulties.

2. Refund Policy for IT Services (Clients & Developers)

Webnza follows a structured refund policy for clients and developers working with us for IT service engagements.

a. Contract Termination & Refunds

Clients, developers, or Webnza can terminate the contract by providing a 10-day prior written notice to the other party.
If both parties mutually agree, this notice period can be extended before the project begins.

b. Developer Performance & Refunds

If a developer’s performance is found to be wholly inadequate, Webnza will offer a full refund to the client.
If a developer has worked satisfactorily but did not meet expected performance levels, the client will be charged on a daily basis for the days worked. Any remaining amount will be refunded.
If a client is dissatisfied with a developer, Webnza offers an option to replace the developer and use any outstanding balance as a credit toward the next developer.

3. Refund Request Process

To request a refund, please contact us at [email protected] with details regarding your concern. Refunds, if approved, will be processed within 7-14 business days using the original method of payment.

4. Contact Us